How to Lay-by

🌿 Lay-By

We offer flexible payment options to make shopping easier — including Lay-By for those who prefer to spread payments over time.

💛 What is Lay-By?

Lay-By allows you to secure your items with a 20% deposit, then pay the remaining balance over time.

  • Minimum order: $100
  • Deposit: 20% upfront
  • Balance: Paid over up to 2 months
  • Your order is shipped once fully paid

✨ Christmas Lay-By:

Available from 20 August, with final payment due 1 December

⚠️ Important Notes

  • Lay-By is paid via bank transfer only
  • Coupon codes cannot be used with Lay-By
  • Sale items can be included

🛒 How to Start a Lay-By

  1. Decide on the items for your layby. Add them to your cart (minimum $100)
    This way you know the total amount including shipping
  2. Next email or text me a screenshot or write out the list of the items you would like to layby including the total
    Plus the shipping name and address for postage when ready.
  3. I will reply to you with all the details for paying the 20% deposit via bank transfer and the layby process.
  4. Once you have paid your 20% deposit your layby will begin
  5. Next you will receive:
    Order Confirmation – deposit paid confirmation.

💳 Payments

  • Pay your 20% deposit within 2 days to secure your items
  • Pay the remaining balance over time (as many instalments as you like)
  • Final payment must be completed by your due date

Once fully paid, your order will be shipped straight away.

📅 Due Dates

  • Standard Lay-By: 2 months from order date
  • Christmas Lay-By: Due 1 December

No reminders are sent — please keep track of your due date.

➕ Adding to Your Lay-By

You can add items to an existing Lay-By.

  • Ensure your deposit still equals at least 20% of the new total
  • Your original due date still applies

Items cannot be removed or swapped once added.

❌ Cancellations & Fees

If a Lay-By is cancelled:

  • You will receive a refund of payments made
  • Less a 20% termination fee

This applies if:

  • You cancel the Lay-By
  • Payment is not completed by the due date
  • Deposit is not paid within 2 days

📦 Shipping

  • Shipping is included in your Lay-By total
  • Orders are shipped only once fully paid
  • Partial shipments are not available

🔁 Returns

Lay-By purchases are not eligible for change-of-mind returns or exchanges.

💬 Need Help?

If you need a specific due date for a birthday or occasion, we’re happy to help — just contact us before starting your Lay-By.

📜 Legal

Our Lay-By terms align with ACCC guidelines and form part of our general Terms & Conditions.

💛 A Little Note

We’re a small business and genuinely want Lay-By to feel helpful, flexible, and stress-free.

If something isn’t working for you — just reach out.