🚚 Shipping & Delivery – We ship Australia and Worldwide.
As we use Auspost – we happily post to PO boxes and parcel lockers.
🇦🇺 Australia Wide Shipping
We offer fast, reliable dispatch from Sydney.
- Orders are usually packed and posted within 1 business day
- Always dispatched within 3 business days
If you need your order urgently, we recommend selecting Express Post.
📦 REGULAR Auspost Shipping
- Australia wide: $15.95
- Metro Sydney: $14.00
- Sent via Australia Post (tracked & insured)
- We now offer the Signed on Delivery option with the extra $2.95 added that Auspost charge
LOCAL PICK UP / CONTACTLESS COLLECTION – CREMORNE, SYDNEY - Select Local Pick Up – Contactless by arrangement at checkout ($8). This option is available for Sydney metro postcodes.
- Please text Susan on 0416 087 394 with your preferred collection day and time,
including any urgent deadline. I’ll confirm when your order can be ready and send the address and directions. (We see text messages from approx 9.30am – 8pm) - Need it within the next hour? Please text before ordering to check availability.
- Your order will be left out for contactless collection from the agreed time, so you can collect without needing to meet anyone.
- We’re an online-only business, with no physical shop or browsing available.
Please send a quick text once collected—a thumbs-up is fine! - Why is there an $8 collection fee?
- Contactless collection involves arranging a suitable time and preparing and setting aside your order separately from our usual postal dispatch. The $8 fee helps cover this extra time while offering a lower-cost alternative to our $14 local postage.
⚡ EXPRESS Shipping
- Australia wide: $30
- Sydney express: $20
- We now offer the Signed on Delivery option at the extra $2.95 Auspost charge
We dispatch quickly, but delivery time depends on your location.
Please note: Express is faster — but rarely overnight, especially for rural - FREE SHIPPING
- Automatically applied to Orders with totals $250+
- (As order must be under 5kg – we will get in touch if order is super-bulky)
Free Shipping applies to Australian addresses only
Free shipping is sent via Regular Australia Post.
NB: Welcome discount does not apply once Free shipping is applied
Free Gift will still be added
(for more info on how to apply coupons for your order – click here go to our coupons page)
🌏 International Shipping
🇳🇿 New Zealand
- Flat rate: $45.00
- Sent via tracked express service
🌍 All Other Countries
- From $80
Now that exporting has so many additional costs- from landing fees, taxes, tariffs etc we have had to increase our international shipping to cover all these – so that your recipient is not charged the 10-40+% tax or tariff at delivery!
Our international shipping cost to CANADA, UK, USA, Sweden, Denmark and Germany now Includes: Tracking, Insurance, Tariffs, Taxes and Landing Fees.
Some other, especially European countries, don’t yet let senders like you or I, pay this ahead of time. In which case your recipient might be asked to pay it.
Essentially most of Europe charge a landing fee of 25% of the price of EACH item in the parcel – irrespective of where it is made.
We currently only use Australia Post International Express
It is the fastest, and most reliable tracked and insurable option, so not the cheapest.
Please contact us for a more specific quote — especially for small or lightweight items.
We are currently considering also offering International Standard Post – let us know if you would like a quote for this slightly less costly option.
We’re always happy to help find the best shipping option.
Note:
- Some items (especially other wooden or bulky products) may not be eligible for international shipping
- Some brands, such as Grimm’s, and some materials (such as wool) are not allowed to be imported into different countries- each has their rules.
- We post to most countries, but not all – contact us if your country is not appearing and we can add it
- If shipping costs are unusually high, we will contact you before processing
If there is an issue exporting any or all your selection, we will be in touch (within 24 hours) to work out a solution – or refund in full, if no alternative option suitable for your needs.
📮 General Shipping Info
- We use Australia Post for 99% of Aussie-wide orders
- Orders ship Monday–Friday
- All parcels are tracked and insured
📧 Emails & Tracking
Once your order is dispatched, tracking details will be emailed to you.
Occasionally emails (including tracking) can land in spam or be blocked.
If you don’t receive anything, simply text us on 0416 087 394 and we’ll resend your details.
🧾 Receipts & Invoices
- No receipts or pricing are included in parcels (perfect for gifts)
- All invoices are sent via email
- Your order confirmation acts as your tax invoice (includes ABN)
Need another copy? Just ask — we’re happy to resend it.
🌱 Packaging
We use eco-friendly packaging wherever possible, including:
- Recycled & recyclable materials
- Compostable or biodegradable options
- FSC-certified paper & cards
It may not always look perfect — but it’s kinder to the planet 💛
🎁 Gifts & Hampers
Sending a gift? – make sure to tick “gift wrapping” optino at checkout – we don’t gift wrap automatically – so let us know.
Sending directly to recipient?
Write any message you want written on the card – at the text box at checkout.
If you decide not to write a message for a card – please just let us know who to tell them has sent the gift.
Birthday Gift, New Baby, or just Favourite Little one
If you choose gift wrapping –
We’ll make it extra special:
Beautiful gift wrapping
Card included with your message
- No pricing or invoices included
Your order will arrive ready to delight.
⏱️ Delivery Time Estimates
Standard Post
- 3–10 business days
Express Post
- 1–6 business days
Delivery takes longer for regional and remote areas.
Australia Post delivers over 90% of parcels on time — but for important dates, we recommend ordering early.
🔄 Returns & Exchanges
Faulty or Damaged Items
If something isn’t right:
- Contact us within 7 days
- Send photos so we can assist quickly
- You will need to send back within 30 day of order.
We’ll offer a replacement or refund, depending on availability and your preference.
📧 bambinoecotoys@gmail.com
📱 0416 087 394
Change of Mind
We’re happy to offer exchanges or store credit if:
- Item is unused, with tags & packaging intact
- Item was not on sale
- You contact us within 2 days of receiving your order
- If a partial return reduces the original order total below the free shipping threshold, the original shipping cost to your address may be deducted from the refund amount.
- You will need to return items within 14 days or change of mind return offer is cancelled
- If a full refund is requested – promotional free gifts linked to the order must also be returned.
- Return postage and re-shipping costs apply.
Important Notes
- Babywear (swaddles, towels, bibs, socks, rompers etc.) cannot be returned for hygiene reasons
- Handmade items (wood, felt, crochet) always have natural variations — these are not faults
These variations are part of what makes each piece unique.
📦 Shipping Issues
All parcels are sent with tracking and insurance.
If your parcel is delayed, lost, or damaged in transit:
- Contact us and we’ll guide you through the Australia Post claim process
💛 A Final Note
We’re a small family business and genuinely care about your experience.
We do our best to make everything perfect — and if something goes wrong, we’ll always work with you to make it right.
Kindness is always appreciated, and returned.