Terms and Conditions

Bambino Eco Toys -quality Montessori wooden and wool toys

30 days Return Policy:

Bambino will gladly exchange items in your order, or provide you with a store credit, taking into account the following return conditions.

To be eligible for an exchange or credit:
a. your item/s must be unused, unworn (if applicable), with all tags attached & original packaging intact & in saleable condition;
b. item was not on sale or part of a coupon code offer
c. your must contact us via the email form on the “Contact Bambino” page / or text me directly (0416 087 394) within 2 (two) days of receiving your order
d. we do not provide refunds under circumstances that do not require a refund under the Australian Consumer Law.

Once we receive your email,  we will review your return request and, if approved, we will provide details on how to return your items.  You will need to post the item/s back at your own expense AND if we are to re-post you out an exchange item – we will let you know the postage cost this will be so you know these costs ahead of time. Usually $9.99 for an average parcel.
Further, you will need to pack the item/s really well to ensure they will not be damaged in transit; and use a tracked service with insurance – Australia Post offers this, as we cannot accept liability for parcels we have not received.
Once we receive your return we will process it within 5 business days.

It is important to note that:

1. Hand made items such as Grimms and Grapat wooden toys and Pebble and other crochet fairtrade items etc are all one-off items and can feature differences of colour, patterns, wood grains and variations in colour on grain, with what may appear to be natural differences due to the nature of wood. These are not faults and will not be replaced or refunded. Happy to see photos if you are concerned.
2. Also no refund/exchange on Halcyon Nights Babywear, Bedhead Hats or Babiators – due to COVID-19 conditions at the moment (will review this towards the end of 2020)- and considering the special pricing we are offering on Babiators and Bedhead Hats,  perhaps you would consider giving them as a gift it to a friend or donating to a Mum in need.

Stock availability

Stock or exchange preferences are subject to availability.
Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect. We are human; and technology is designed by humans. So don’t be too hard on us!

Loss and damage during delivery:

Our lovely fairy worker (I) at Bambino, check all toys and gifts to make sure they are in perfect condition and not faulty prior to packaging and every item is packaged with great care. We always post with tracking- so that your order can be tracked.
Australia Post is a reliable delivery service, however sometimes mishaps can occur.
We cannot take responsibility for issues that take place while package is in transit.
If a package is delayed, arrives damaged or not at all; please contact us immediately by email or phone and we will do everything we can. 
DAMAGED ITEM: All the items we post out carry insurance up to the value of $100 – we usually increase the insurance, if the items are valued over $100.
If your item/s arrive damaged, let us know within 2 days, but your next step will be to take it to the post office with your proof of purchase (print out a receipt so they know the value of the item) and the damaged item, the box/satchel/package it arrived in etc.
You can claim up to $100 back from the Post office. If we have made the error of not insuring the item over $100 and the item that is damaged is valued above this-we can discuss with you the option of deducting this from the replacement item.
Click here for more information about items delivered damage via Australia Post 

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